Enayati App

The goal of the project was to design an application that:

• Facilitates patient access to treatment by simplifying expense reimbursement.
• Provides a unified portal that integrates multiple medical service scenarios.
• Aligns with the Ministry of Health’s digital identity and complements existing platforms like My Health.
• Delivers a seamless user journey with consistency across every stage from onboarding to service completion

The foundation of the design process began with in-depth UX research:

• Studied the business profile and analyzed the customer journey to identify pain points.
• Reviewed successful local and international health applications to benchmark best practices.
• Collaborated with UX designers to align concepts with user needs and Ministry requirements.
• Explored multiple medical service scenarios, ensuring all services could operate under a unified portal structure.

This research ensured that the app was grounded in user needs and capable of addressing the complexities of medical services in a simple, accessible way.

The Einayti App successfully transformed a fragmented healthcare process into a streamlined and user-friendly mobile application, achieving:

• Improved Accessibility Patients and their companions can now request and track reimbursements with ease.

• Unified Portal Experience Multiple medical services are consolidated under one consistent platform.

• Stronger Digital Identity Visual design and branding reinforce the Ministry of Health’s commitment to modern, patient-centered solutions.

• Operational Efficiency Reduced manual workload for administrators while ensuring patients receive faster responses.

• Future-Ready Scalability The app’s modular design allows additional services to be integrated seamlessly.